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Delivery & Returns

Delivery

We deliver to the UK and all countries in the EU.

UK

  • We will attempt to deliver all UK orders within 5 working days.
  • Delivery charges within UK are free for orders over £10. For orders under £10 they are based on the weight and size of the package.

EU

  • We will attempt to deliver all international orders within 10 working days.
  • Delivery charges are based on the weight and size of the package.

Returns

Faulty goods: if an item appears faulty, please return it to us so that we can send a replacement/issue a refund to you.

Unwanted goods: Within 7 days these can be returned for a full refund for any reason. After 7 days we reserve the right to refuse opened and/or unwanted goods, or to charge a discretionary re-stocking fee of £5 or 7% of the value of the goods, whichever is the greater.

Postage: All returned items must be sent by recorded post as we are not responsible for any goods not received. The cost of returning items is the responsibility of the customer – there are some exceptions so please email for details via our Email Form.

You should always contact us if you are unsure if you can return an item to us.

This policy is subject to change at any time without notice.